1-hour
Delivery
for Business
Courier pickup in 15 minutes
with speedy delivery
Point your camera at the QR code
to open the Yandex Go app
We're right
nearby
There are so many couriers in your city
that it's easy to find one close by
From a bouquet
to bags of
groceries
Send packages up to 20 kg — they will
be delivered by car
Everything
in one app
Support
Answers to all your questions
are just one button away
are just one button away
Place
orders
Manage orders right in the Yandex Go app.
Ordering a courier is as easy as requesting
a ride
Ordering a courier is as easy as requesting
a ride
Track
deliveries
Both you and the recipient can track the courier's location
in real time on the map
in real time on the map
Support
Answers to all your questions
are just one button away
are just one button away
Place
orders
Manage orders right in the Yandex Go app.
Ordering a courier is as easy as requesting
a ride
Ordering a courier is as easy as requesting
a ride
Notifications
at every stage
The app tells you every time
an order's status changes
Deliver
door-to-door
The courier will find the apartment or office
and deliver to the recipient directly
FAQ
What do I need to place my
first order?
first order?
To order your first delivery, go to the Yandex Go app, select Delivery, enter the recipient's address and select the service class, and specify all the details.
How long will delivery take?
Delivery times depend on distance and current traffic. Average delivery time is 35 minutes.
How much does delivery cost?
By default, all users have a dynamic rate enabled, where the price is calculated for each order individually. The price depends on the weight of the delivery, distance and traffic.
How do I pay for deliveries?
You can pay in cash to the courier or by card in the Yandex Go app.
How do I cancel an order?
Tap the Cancel Order button on the order screen in the app. If the courier hasn't arrived yet for pickup, cancellation is free.
But if they have, there's a cancellation fee.
But if they have, there's a cancellation fee.
What if something happens during a delivery?
If there's an issue, please contact our Delivery Support team in the app so we can help.